RETURN POLICY:

Within 7 days of Delivery of the Product, the User can return the Product along with the necessary receipt, if the Product, when delivered to the User, was Defective or Damaged.

Further, if in case the User is not satisfied with the Size or the Shade of the Product, he/she may request for return/ exchange of the said Product within 7 days of the delivery of the said Product to get his/ preferred size/ shade the said Product or in the alternate he/ she can exchange it for a different product.

All merchandise returned must be in Re-saleable Condition with original packaging and must also include all accessories (if any) supplied.

Conditions for acceptance of a product for return:

Products marked as "non-returnable" on the Product’s description page cannot be returned. The return process of the Product can be restricted depending on the nature and category of the product.

Products should be returned in their original packaging along with the original Price Tags and labels. Products/Items must NOT BE used.

We regret that we will not be liable for refund for any item returned that are received by us damaged or lost in transit. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.

For items on special or seasonal promotions and stock clearance whose prices have been drastically reduced, we do not accept returns of these items. The product description page will clearly state that you will not be able to return such item; unless it arrives in a damaged or defective condition.

Procedure for Return

1. Contact our customer service team at info@eosjns.com within 7 days of receiving your order to request a return.
2. Pack the item securely in its original packaging, along with any accessories and documentation that were included with the product.
3. Ship the product to the following address : Kaycee Fashions Next,  A/32, Virwani Industrial Estate, Off. Western Express Highway, Goregaon (E), Mumbai - 400063
4. Once we receive the returned product, our team will conduct a quality check. If the product meets our return criteria, we will proceed with the replacement process.

REFUND POLICY:

Refund will be made once the Product reaches the EOS JEANS Warehouse.  EOS JEANS provides various types of refund policy depending upon the payment gateway through which the payment has been made. These are:-

Refunds would be processed to the credit card/bank account/wallet account such as Paytm, used for shopping, within a maximum time span of 7 working days from the date of receipt of returned product by EOS JEANS.

However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us. For the process of replacement of such product/s please see the section above, “Procedure for Return”